Our Policies

Appointments
We recommend that you schedule future appointments while at the salon.  A courtesy reminder call is made or email sent for all appointments. Arriving late may limit the services received or may result in the need to reschedule your appointment.

Cancellations
Silvermoon Salon requires cancellation of appointments be made at least 24 hours in advance.  Notify us by calling the salon to speak with a coordinator or leave us a message.  Any late cancellations (less than 24 hours in advance) or no-shows may result in a charge for the full amount of the services booked.

Acceptable Forms of Payment
We accept Visa, Master Card, Discover, American Express, cash, personal checks and Silvermoon Salon gift cards. Returned checks will be assessed a $50 fee.

Child Safety Policy
Children are only permitted in the salon when having a service provided.  For safety reasons, and insurance purposes, no child under the age of 11 may accompany you while you are having a service performed.  We do not have the proper facility to care for children.  We love children, and we hope you understand that we cannot assure their safety if left unattended in our professional environment.  Additionally, we do not wish to compromise the relaxation of all clients. Your Understanding is Greatly Appreciated.

Our Recommendations
Smocks are provided for all chemical treatments.  Please be advised, we are not responsible for clothing damaged during a service if you choose to not wear a smock.

Our Promise
We guarantee our services within one week.  Silvermoon Salon cannot guarantee our services if they have been altered at another facility.

Gift Cards
Gift certificates or gift cards must be presented at check out in order to be used for payment.  We cannot honor lost or stolen gift cards. Purchase a gift card here.

Return Policy
We will gladly accept any returns for retail credit, provided that they have only been used minimally and are returned within 30 days of the original purchase date.  We are unable to give refunds or exchanges on equipment, hairpieces, special order items, and clearance items.